Balancing Firmness and Empathy in Healthcare

Yeah, just understanding the context, and coming from their perspective, and then tailor everything to their situation. That makes them more motivated to take control of themselves, I guess. And sometimes, I mean, as healthcare professionals, we have to be a bit, sometimes we have to actually be quite firm about something, because imminently if we aren't, somebody's life could be in danger or somebody's life could be in danger and at that point, you know, the sort of negotiation type is, you know, sometimes we have to let that go and actually be really blunt and straightforward and, you know, almost say that this is how it is and we need to do this now or, you know, this leads to consequences. Sometimes we do have to do that and I think we shouldn't shy away from the fact that sometimes we need to do that, but always respecting what the patient, but making sure that they understand exactly what the implications and consequences are for non-action or, you know, a certain course of action that you decide to go down, you know, or certain road you want to go down, that's fine. We were entitled to do that, and people are allowed to make bad decisions, but as healthcare professionals we do sometimes have to do that. But as far as we can, we want to be able to work cohesively with our patients, and so it's quite a good relationship. But there are times, and particularly in the field I work in, where we've got to be really quite blunt and say well actually this is the reality of the situation, this is what needs to be done, you're at high risk of losing your leg or you know and so really quick decisions and rapid decisions and actions need to be taken and sometimes there is no time for deliberation or debate in certain instances but unfortunately sometimes it is that way and it's just the Please.